Frequently asked questions

Can I take pictures in your dresses?


We do not allow photography in store due to the designers' copyrights and due to the data protection act. However, we do allow you to take a picture of your favourite dress at the end of the appointment, after we have given you permission as we do not want to be in the photos. You can even FaceTime friends and family to help you decide.




How many people can I bring?


We are a small boutique, so we ask to bring no more than TWO or THREE people including yourself. Please don't bring small children with you as we cannot be held responsible for their safety on our premises.




How long will my appointment be?


We book on the hour between 10 am and 6pm on weekdays and between 9am and 5pm on Saturdays.




What if you don't have the dress I want to try in store?


Some designers offer a loan sample service and will send us samples of dresses we don't have. They usually send us a UK8 or UK10. If you would like to take advantage of this service, note that not all designers or dresses are available and there is a shipping charge.




How long in advance should I order my dress?


Nine month is usually the right amount of time to leave before ordering a dress. Designers can take up to six month to make and ship the dress. We normally need two to three months to give you a stress-free fitting process.




What if I don't have enough time to order a new dress?


We have a large range of sample dresses that can be purchased if you don't have long until the big day. Some designers offer rush orders so we can get your dress here for a shorter time window, at an extra cost. We also get free stock reports from a few of our designers, so we can see if the dress you love is in stock and available to be sent ASAP.




I found my dream-dress what is the payment process?


We ask for 50% of the full price when you order the dress. The balance will then need to be paid at your first fitting. Another option is our payment plan: we will divide the price of the dress by the number of months before the wedding and set up a direct debit so you can pay of the cost of your dress month by month. With sample dresses we ask for the full price of the dress when you buy it.




I bought my dress what is the fitting process?


When your dress comes in we will give you a call to book your 1st fitting. The number of fittings you have will depend on the amount of alterations that need to be made. If you have gone for made-to-measure and your measurements haven't changed you may only need the one fitting. If you have a standard size dress that needs alterations or any design changes you may have up to three fittings. We do fittings on Mondays and Fridays 10.00am to 5.00pm. If you live outside of London and it is easier for you to have fittings closer to you, you can pick up your dress when it has been delivered or we can ship it to you if you live outside the UK, note that there will be a shipping charge for this service.




What if I'm not a standard size?


What if I'm not a standard size? If you're not a standard size we offer a made-to-measure service from some of our designers. We will take all your measurements, including height, and send them to the designer, so your dress is made to fit you perfectly. The cost of this service varies from designer to designer but any extra alterations needed, due to weight loss or gain*, after the dress comes in, are covered by the made-to-measure cost. *Allowing certain limitations - certain designers will have limited seam allowance.




Can I have something unique and personal for me?


Every brides' dress is made to order and we also offer couture made-to-measure dresses. We can also add any other personal touches. Please enquire by sending us a message here or calling us on 02079354242. The best way to find out about all our custom work is to book a consultation appointment with us.





39 Blandford St, Marylebone, London W1U 7HD

© 2004 by Js Couture